Teammate (Pharr, TX)
4.
2 Pharr, TX Pharr, TX Full-time Full-time $15 an hour $15 an hour Join our CP360 Family, today! Who We Are:
Welcome to ContactPoint 360, the world's fastest-growing global BPO (Business Process Outsourcing).
At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together.
With 8 years of remarkable growth, our team has expanded to over 3500
passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines.
Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.
At ContactPoint 360 Inc.
, we deeply understand the meaning of family and values.
As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace.
Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.
We empower forward-thinkers and value our team.
Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.
Our Purpose:
Is to create the best human experience, ensuring the highest client satisfaction, and transform clients' customers into loyal advocates for life.
Check out our YouTube video:
https:
//youtu.
be/AsPjX-5uyQQ
Job Description:
ContactPoint360, a boutique Global BPO company, is seeking a versatile and talented Customer Service Representative to join our team.
We are seeking a motivated and empathetic Teammate with a passion for providing excellent service and advocating for our valued customers.
In this role, you will act as a liaison between our company and customers, ensuring their needs are met with empathy and professionalism.
As an advocate for our customers, you will strive to resolve their inquiries, concerns, and complaints promptly, while maintaining a positive brand image for our organization.
Responsibilities:
Assess, respond and resolve promptly customer inquiries by phone.
Take customer's service order by phone accurately and offer additional services, as needed.
Acknowledge customer's issues and resolve them timely and effectively.
Provide exceptional customer service throughout phone call displaying empathy and actively listening to customer's needs and concerns.
Provide answers to inquiries involving a company's product or services to enhance the level of customer satisfaction.
Uphold company's service standards and policies while adhering to all relevant compliance guidelines.
Ability to adapt to changes in duties, responsibilities, and activities at any time with or without notice.
Any other duites assigned.
Qualifications:
Candidates must have two (2) yrs of call center exp or combination of sales/hospitality/call center experience.
High School Diploma or equivalent.
Excellent verbal and written English language skills required.
Exceptional interpersonal skills with a demonstrated ability to resolve customer concerns, display empathy, patience, and active listening when interacting with customers.
Advocate for customers and effectively communicate their suggestions, issues, and feedback to the appropriate departments within the organization.
Ability to collaborate and work effectively within a team environment.
Able and willing to work shifting schedules.
Physical Requirements:
Able to work on-site (Pharr, TX) Prolonged periods of sitting at a desk and working on a computer.
Able to communicate by phone with customers Production floor is open Every day from 7am-2am (Must be able to work during these times.
) If you possess the qualifications and are excited about the opportunity to be a Teammate in the BPO landscape, we would love to hear from you.
Start your amazing career with CP360 today! WE ARE AN EQUAL OPPORTUNITY EMPLOYER We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
Follow us on:
LinkedIn:
ContactPoint 360 Facebook:
ContactPoint 360 Instagram:
ContactPoint 360 Twitter:
ContactPoint 360 Job Type:
Full-time Pay:
From $15.
00 per hour Schedule:
Evening shift Night shift Work Location:
In person
Responsibilities:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Pharr, TX Pharr, TX Full-time Full-time $15 an hour $15 an hour Join our CP360 Family, today! Who We Are:
Welcome to ContactPoint 360, the world's fastest-growing global BPO (Business Process Outsourcing).
At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together.
With 8 years of remarkable growth, our team has expanded to over 3500
passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines.
Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.
At ContactPoint 360 Inc.
, we deeply understand the meaning of family and values.
As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace.
Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.
We empower forward-thinkers and value our team.
Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.
Our Purpose:
Is to create the best human experience, ensuring the highest client satisfaction, and transform clients' customers into loyal advocates for life.
Check out our YouTube video:
https:
//youtu.
be/AsPjX-5uyQQ
Job Description:
ContactPoint360, a boutique Global BPO company, is seeking a versatile and talented Customer Service Representative to join our team.
We are seeking a motivated and empathetic Teammate with a passion for providing excellent service and advocating for our valued customers.
In this role, you will act as a liaison between our company and customers, ensuring their needs are met with empathy and professionalism.
As an advocate for our customers, you will strive to resolve their inquiries, concerns, and complaints promptly, while maintaining a positive brand image for our organization.
Responsibilities:
Assess, respond and resolve promptly customer inquiries by phone.
Take customer's service order by phone accurately and offer additional services, as needed.
Acknowledge customer's issues and resolve them timely and effectively.
Provide exceptional customer service throughout phone call displaying empathy and actively listening to customer's needs and concerns.
Provide answers to inquiries involving a company's product or services to enhance the level of customer satisfaction.
Uphold company's service standards and policies while adhering to all relevant compliance guidelines.
Ability to adapt to changes in duties, responsibilities, and activities at any time with or without notice.
Any other duites assigned.
Qualifications:
Candidates must have two (2) yrs of call center exp or combination of sales/hospitality/call center experience.
High School Diploma or equivalent.
Excellent verbal and written English language skills required.
Exceptional interpersonal skills with a demonstrated ability to resolve customer concerns, display empathy, patience, and active listening when interacting with customers.
Advocate for customers and effectively communicate their suggestions, issues, and feedback to the appropriate departments within the organization.
Ability to collaborate and work effectively within a team environment.
Able and willing to work shifting schedules.
Physical Requirements:
Able to work on-site (Pharr, TX) Prolonged periods of sitting at a desk and working on a computer.
Able to communicate by phone with customers Production floor is open Every day from 7am-2am (Must be able to work during these times.
) If you possess the qualifications and are excited about the opportunity to be a Teammate in the BPO landscape, we would love to hear from you.
Start your amazing career with CP360 today! WE ARE AN EQUAL OPPORTUNITY EMPLOYER We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
Follow us on:
LinkedIn:
ContactPoint 360 Facebook:
ContactPoint 360 Instagram:
ContactPoint 360 Twitter:
ContactPoint 360 Job Type:
Full-time Pay:
From $15.
00 per hour Schedule:
Evening shift Night shift Work Location:
In person
Responsibilities:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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